Contact Us

Before calling us, it is recommended that you send us the product details ahead of your call, using the “Product Enquiry” tab found in the middle of every product page. You do not need to type the product details into the text box, as these are automatically sent along with your message. By sending a product enquiry ahead of your call, we don’t have to waste time identifying the product while we are on the phone with you.
If corresponding with us by email, be sure to whitelist, so we don’t get filtered out as spam.

Call Us (Australian customers)

Call us on 1300 KALUGI (1300 52 58 44) or (02) 8007 6871 from 9am-9pm (AEST/AEDT Sydney time), Mon-Sun, OR just use our contact form below any time.

Call Us (international customers)

If you are a customer from outside of Australia, we recommend using our contact form below to avoid international call rates. However, if the matter is urgent, you may call us on +612 8007 6871 – but you would need to abide by our time zone-specific opening hours above. Google what time it is in Sydney, Australia; we’re open from 09:00 to 21:00, 7 days a week.

Email us (all customers)

You may email us directly at, however, using the contact form below is recommended for a faster response time.

Contact Form (all customers)

We will return your message within 24 hours.

Your Details

Let us know how to get back to you.

See footnote below for help with phone number format.

How can we help?

Feel free to ask a question or simply leave a comment.

Guide to phone number format for Australian customers leaving their contact number:

Say for example your mobile number is 04XX XXX XXX. To write in international format, remove the 0 from the beginning and add a +61, turning it into +61 4XX XXX XXX.

Similarly, suppose you had a landline number: 02 XXXX XXXX becomes +61 2 XXXX XXXX.

Obviously, you would use your own area code.
Australian area codes are as follows:

Area codeRegionState or territoryCapital city
02Central EastNew South Wales, Australian Capital TerritorySydney, Canberra
03South EastVictoria, TasmaniaMelbourne, Hobart
04Mobile telephonesAustralia-wide
07North EastQueenslandBrisbane
08Central and WestWestern Australia, South Australia, Northern TerritoryPerth, Adelaide, Darwin
International customers: you will need to know your international phone number format if you want us to call you.