Contact Us

Common questions
For common questions about delivery, please go here.

Yes, we offer:

  • Delivery Australia-wide (exceptions apply)
  • Mostly Australian stock (located in various states)
  • Delivery to the world, offered on a case-by-case basis
  • Osko PayID, PayPal and bank transfers
  • Full Australian warranties on most products
  • Custom upgrades on laptops/desktops for a labour fee ($60)
  • 1-5 working day delivery on most products
No, we do not support:

  • Delivery to parcel lockers
  • Credit card payments (you can link your credit card to PayPal as a workaround)
  • Returns for change of mind or buyer error
For all phone enquiries, it is recommended that you message us ( Contact Form / email: mail@kalugi.com.au ) the product SKU number and/or product page link ahead of time. This simple step helps us to serve you faster.

Call Us (Australian customers)

Call us on 1300 KALUGI (1300 525 844) or (02) 8007 6871 from 9am-9pm (AEST/AEDT Sydney time), Mon-Sun, OR just use our contact form below any time.

International customer?

If you are a customer from outside of Australia, we recommend using our contact form below to avoid international call rates. However, if the matter is urgent, you may call us on +612 8007 6871 — but you would need to abide by our time zone-specific opening hours above. Google what time it is in Sydney, Australia; we’re open from 09:00 to 21:00, 7 days a week.

Email us (all customers)

You may email us directly at mail@kalugi.com.au, however, using the contact form below is recommended for a faster response time.  Optionally, providing your phone number can also speed up our response time. Although we cannot always guarantee a callback in the busiest of times, you can request it.

Contact Form (all customers)