Dispatch & Delivery Times

Disclaimer: all information is offered on an best estimate basis, and all services are offered on a best effort basis. The ongoing COVID pandemic only makes it more difficult for us to make guarantees regarding the timing of dispatch and delivery. Therefore, the information below should be regarded as approximate guidelines only, and are not to be construed as guarantees. This disclaimer applies to advice given on our website as well as over-the-phone and by email.

Dispatch times

Dispatch times can vary depending on the products ordered.

As a general rule, most products will dispatch same OR next-day if possible. A specific exception applies to products with a “C1R-…” SKU (product code), which can take 2-3 business days to dispatch.

In some cases, there may also be products that are awaiting unpacking in warehouses, requiring additional time in the lead-up to dispatch.

Mind that some bank transfers can take up to 48 hours to clear – especially first-time transfers – and that we tend not to dispatch until payment has been fully resolved.

Backorders will dispatch as soon as goods become available.

Delivery times

Deliveries to Eastern Australia metropolitan areas (Sydney, Melbourne, Brisbane) average on about 2-3 business days from the time of dispatch. Deliveries to Adelaide typically arrive in 2-4 business days. Deliveries to Perth, Darwin and Hobart may require up to a week or so and are more variable in their timing.

Deliveries to other cities and regional areas can vary widely.

This is general advice only. Feel free to contact us for advice specific to your case.

A note on multi-part shipments

Due to the geographical and temporal dispersion of our stock, some orders may be fulfilled in multiple parts, which may arrive at different times. If your goods do not arrive all at once, you can contact us to confirm if this is the case.